HNB Assurance partners with DOK Solutions
HNB Assurance PLC (HNBA) recently entered into a Memorandum of Understanding (MoU) with DOK Solutions Lanka (Pvt) Limited (DOK), a leading record management and business process management company in the country. The MoU was signed by Mr. Lasitha Wimalaratne, Chief Executive Officer of HNBA and Mr. Phiroze Pestonjee, Managing Director of DOK This partnership will provide HNBA a hassle-free insurance policy management mechanism with high service and information security standards, ensuring overall operational cost reduction through outsourcing.
Sharing his views on the partnership, Chief Executive Officer of HNBA, Mr. Lasitha Wimalaratne stated, “HNBA is thrilled to join hands with DOK with the sole objective of enhancing our operational and service excellence. An effective policy management mechanism is key to providing an uninterrupted service at all times. Accordingly, DOK will provide end-to-end policy management solutions by customizing policies based on needs, printing of policy documents and preparation and handing over for delivery. This offsite process management solution will reduce the Company’s operational cost and through this partnership I’m confident that solutions offered by DOK will guarantee high levels of efficiency and will further improve the level of service delivery of the Company”.
Ms. Prabodhanie Wanigasundara, Chief Operating Officer of DOK expressed her views stating, “It’s a privilege for us to partner with a reputed servicer provider like HNB Assurance which always display customer centricity. We are happy deliver the promise of HNB Assurance to their valued customers by offering a more simplified and a customized policy to the end customer within the shortest possible time”.
HNB Assurance PLC (HNBA) is a leading Life Insurance Companies in Sri Lanka with a network of 64 branches. HNBA is a Life Insurance company with a rating of ‘A+’ (lka) by Fitch Ratings Lanka for ‘National Insurer Financial Strength Rating’. Following the introduction of the segregation rules by the Insurance Regulator, HNB General Insurance Limited (HNBGI) was created and commenced its operations in January 2015; HNBGI continues to specialize in motor, non-motor and Takaful insurance solutions and is a fully owned subsidiary of HNB Assurance PLC. HNB General Insurance has been assigned a ‘National Insurer Financial Strength Rating’ of ‘A+’ (lka) by Fitch Ratings Lanka Limited. HNBA is rated within the Top 100 brands and Top 100 companies in Sri Lanka by LMD and HNB Assurance has won international awards for Brand Excellence, Digital Marketing and HR Excellence including the Great Place To Work® Certification, and won many awards for its Annual Reports at award ceremonies organized by the Institute of Chartered Accountants of Sri Lanka.
Established in 2010, DOK Solutions offers a wide range of document management services including physical archiving, document digitizing / scanning, data capturing, document management solutions, insurance policy management and other business process management services to public and private sector institutes in Sri Lanka. DOK Solutions is accredited with ISO 27001, ISO 9001 and 45001.DOK Solutions got recognized as one of the 10 best places to work, under the IT/ITES category in Sri Lanka by Great Place to Work® 2022 awards. During its decade of operations, the company gradually expanded its service portfolio and customer base, achieving a steady revenue growth with a CAGR of 21 percent. The company serves a wide range of customers including leading banks, insurance companies, finance companies, private hospitals, educational institutes, manufacturing companies, retail sector and other corporate establishments.
